Meet the Team

Nichole Swackhamer, OTR/L, CAPS, CCM, CWCP

Owner, Case Manager & Occupational Therapist

Nichole is the Owner and President of OCS: OT and Case Management Services. She provides direct supervision for staff in Michigan and Florida, as well as maintains a full case management caseload and conducts occupational therapy assessments. Nichole leads her team in providing quality case management services and developing cost containment strategies for a vast array of clients, insurance carriers, and non-profit organizations.

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Dione Irish OTR/L, CCM, CWCP

Case Manager & Occupational Therapist

Dione has worked in the healthcare field for over 27 years as an occupational therapist and case manager. She has extensive experience working with patients that have neurological, physical, and cognitive impairments. Dione is a case manager who also conducts OT assessments, attendant care evaluations, home evaluations, and durable medical equipment and wheelchair evaluations. Her experience has given her the opportunity to collaborate on many interdisciplinary teams to increase her clients’ independence.

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Pamela Martinez RN, BSN, CCM

Case Manager

Pam is a certified case manager with over 24 years of combined experience in workers’ compensation and Michigan auto. She is a dedicated, compassionate nurse case manager who provides quality case management services to clients with varying injuries, including catastrophic injuries. She is proficient in assessing her client’s health issues and needs. Pam will act as a liaison between all relevant parties to ensure her clients are receiving the most appropriate and cost-effective care to meet their needs and reach their full potential.

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Caitlin Cooper, LMSW, CWCP

Case Manager

Caitlin has over 12 years of experience as in the Health Care field, with the last year in case management. She provides case management services to clients to help with their independence and stability. Caitlin is experienced in acute care and inpatient rehabilitation therapy, which gives her insight into determining client needs in their homes. She has a strong background working as a crisis counselor, an outreach advocate and substance abuse.

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Janice Schuurmans, OTR

Case Manager & Occupational Therapist

Janice has 20 years of experience as an occupational therapist. She has planned, organized and conducted OT evaluations to determine patient abilities, home safety, equipment needs; as well as provided detailed recommendations for ongoing care needs. Janice has coordinated services with families, caregivers, support staff and team members. She provides recommendations and needed documentation for durable medical equipment as well as training to caregivers as needed.

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Rebeccah Bolles BSN, RN

Case Manager

Rebeccah has over 6 years of experience as a registered nurse, most recently as a travel nurse. She collaborates with care management to ensure the patient is properly equipped with appropriate DME and medications upon discharge. She has utilized her knowledge and skills to help with process improvement initiatives; as well as quality and risk management assessments. Rebeccah prides herself in promoting innovation and ensuring excellent patient care.

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Rose Birkmeier DNP, MSN, FNP-C

Contract Case Manager

Rose has over 32 years of experience as a Registered Nurse and Nurse Practitioner, with a Doctorate in Nursing Practice achieved in 2010. She has been a case manager with OCS for four years. Prior to her employment with OCS, Rose spent fifteen years working for the Veterans Health Administration, assisting clients in managing their treatment and recovery with traumatic injuries. She uses the knowledge and experience gained through her work at the VA to help your clients by guiding them to the appropriate treatment and helping them address their needs. Rose utilizes her vast medical knowledge and experience to complete comprehensive medical record reviews, providing thorough breakdowns of complex medical histories.

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Kelly Hamilton RN

Contract Case Manager

Kelly is a registered nurse that has 16 years of experience in the healthcare field, the last nine years in Hospice as an Executive Director and Director of Business Development. Kelly has experience coordinating a team of providers to ensure quality patient care. She also is very experienced in cost containment and budgeting. Kelly provides in-service/education to community groups and other healthcare professionals.

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Zakiya Niesen MOT, OTR/L, CDP

Contract Occupational Therapist

Zakiya has over 6 years of experience as an Occupational Therapist, including experience providing case management services to clients in Michigan for treatment of auto-related injuries. She has provided occupational therapy services and caregiver training to patients in their homes and in out-patient clinics. Zakiya is experienced in OT assessments such as; attendant care evaluations, home evaluations, durable medical equipment and wheelchair evaluations, etc.

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Amanda Pinto OTR/L, CCM, CWCP

Case Manager & Occupational Therapist

Amanda has worked in the healthcare field for over 12 years, the last 5 in case management, specializing in auto no-fault and workers’ compensation. She has previously worked as rehab director, discharge planner and occupational therapist in skilled nursing and rehabilitation. She is exceptional at evaluating and implementing plans of care for clients with varying level of disabilities. Amanda is also experienced in OT assessments, home evaluations, durable medical equipment and wheelchair evaluations.

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Jennifer Cusumano RN, CCM

Case Manager

Jennifer has twenty-eight years of experience as a registered nurse, with the last sixteen years of that time spent doing auto and worker’s compensation case management. Her past experience working in the neuroscience unit provides a strong foundation for her work as a case manager, particularly with brain injuries. Jennifer will act as a liaison between all relevant parties to ensure her clients are receiving the most appropriate and cost-effective care to meet their needs.

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Rashalle Irish RN, BSN

Case Manager

Rashalle has over thirty-five years of experience as a registered nurse, with ten years of that time managing the clinical administration, supervision, and coordination of quality patient care for a homecare company. She has coordinated multi-disciplinary teams of nursing, therapists, and home health aides. In her role as case manager, Rashalle has provided complete care to her clients by working closely with team members to coordinate all aspects of client care, promoting positive health outcomes in the most cost-effective manner.

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Staci Dietzel, RN

Case Manager

Staci has over 20 years of experience as a registered nurse. In that time, she has managed and coordinated staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services. Staci is experienced in discharge planning, as well as coordinating and providing integrated services for patients requiring home care and durable medical equipment. Her experiences have provided her with a solid foundation of knowledge to apply in her role as case manager with OCS in order to maximize resources and minimize cost.

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Brenda Clifford, OTRL

Case Manager & Occupational Therapist

Brenda has over 27 years of proven successful experience in evaluating, developing, organizing and managing client outcomes. She has completed evaluations and treatments of orthopedic and neurologically impaired clients to allow functional independence. She has coordinated rehabilitation services for OT/PT/Speech, including staffing, team meetings, follow-up treatment plans for patient and families. She has experience in both acute and outpatient settings.

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Nicole Smith MSN, RN

Case Manager

Nicole has over 17 years of experience in long-term, sub-acute, acute care, rehabilitation, hospice, home care, and as an educator. She has held various roles, including nurse supervisor, nurse manager, and case manager. She has expertise in community and population health, collecting data to assess health disparities and educating patients and families in managing their healthcare needs. She has coordinated multi-disciplinary teams of nursing, therapists, and hospice inpatient care.

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Lisa Mazur OTR/L, CAPS

Contract Occupational Therapist

Lisa has 27 years of experience as an Occupational Therapist. She is a dedicated and compassionate healthcare professional that demonstrates expertise in clinical judgment and patient screening, documentation review, and discharge recommendations. Lisa is experienced in acute care and inpatient rehabilitation occupational therapy, which gives her insight into determining client needs in their homes. She has a strong background working with Neuro and orthopedic injuries, including trauma.

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Crystal Douglas MOTR/L

Contract Occupational Therapist

Crystal has worked in the healthcare field for over 12 years as an occupational therapist. She has treated clients of all ages and abilities, including those with traumatic brain injury. She has experience in various clinical settings; evaluating clients, building personalized treatment plans and implementing those plans to assist clients with meeting their goals.

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Laura Guist MSA

Director of Marketing & Communications

Laura has 20+ years of experience in marketing and sales within the healthcare industry. She is a dedicated leader with strengths in networking, lead generation, and client customer service. She is responsible for the oversight of new business development, strategic planning, marketing and communications within the community. She has earned several awards and distinctions in recognition of her skills. Laura’s leadership experience allows her to effectively support client partnerships, team members, and senior executives.

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Laura Ballard ADR

Social Security Representative, Office Manager & Quality Assurance Specialist

Laura has over 20 years of experience in project management and administrative support. She is a highly motivated and detail-oriented individual with excellent communication skills. She is committed to delivering the highest level of support to accomplish any task she is challenged with. Laura is dependable and adaptable and she is driven to achieve results.

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Kelley Hunt MS OTR/L

Contract Occupational Therapist/Case Manager

Kelley has worked in the healthcare field for over 20 years as an occupational therapist and case manager. She has worked in various settings, such as skilled nursing, rehabilitation and in-home. Kelley has extensive experience in working with clients to help increase their independence in ADLs and IADLs in their home environment.

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Cindy Upcavage RN, BSN, CDMS, CCM, LNCC

Contract Case Manager

Cindy has spent over thirty years as a case manager who specializes in workers’ compensation and catastrophic injury. She has experience working with various types of insurance, including auto claims. Cindy is a valuable asset to our team that brings a wealth of knowledge and experience that will allow her to provide the best level of care for you and your clients.

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Shelly Kinney RN, MSN, CCM, CNLCP

Contract Life Care Planner

Shelly has worked in the case management arena for over 20 years. Her wealth of knowledge, coupled with her experience in the field makes her an excellent resource for conducting Medical Cost Projections and Life Care Plans.

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Chris Geiselman, RN, RTP

Contract Prosthetic Specialist

Chris offers a unique specialty to the field of case management as he himself is a below the knee amputee as a result of a motorcycle accident. He parlays his experience with his career and is an expert in the field of prosthetics. Chris is a licensed RN in both the states of Michigan and Indiana.

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Elishia Licavoli MSOT, OTRL

Contract Occupational Therapist

Elishia has worked as an occupational therapist for over 14 years. She specializes in traumatic brain injury and coordinating care across various disciplines. She excels in completing home, attendant care, durable medical equipment and wheelchair evaluations.

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