Nichole started her career in the case management arena as an intern while attending Michigan State University and then as a marketing account executive.  She then went on to complete her Masters in Occupational Therapy.  She opened OCS for business in order to assist claimants in the State of Michigan and surrounding regional areas with their case management and occupational therapy needs.  Nichole is a case manager who also conducts OT assessments and home evaluations.

Coverage Area:

• Northern & Lower Michigan
• Florida

Education:

• Masters of Science in Occupational Therapy – Saginaw Valley State University, Saginaw, MI
• Bachelors of Arts – Michigan State University, East Lansing, MI
• Specialized research study in Constraint Induced Movement Therapy
• CAPS (Certified Aging in Place Specialist)
• Continuing Education courses in Home Modification and Accessibility

Licenses/Certification:

• Occupational Therapist Registered OTR – NBCOT #249035
• State of Michigan Registered Occupational Therapist – License # 5201007581
• State of Florida Registered Occupational Therapist – License # OT 20068
• Certified Case Manager – CCMC #4205386
• CAPS I & II – NAHB certificate

Experience: 

• Case Management
• Home Evaluations/Modifications
• Adaptive Equipment/Attendant Care Assessment
• Vast experience assisting patients with traumatic brain injuries, orthopedic injuries, amputations and spinal cord injuries.

Affiliations:

Glennda has been a case manager for over 34 years and is currently the President of OCS.  Her wealth of knowledge and experience make her an expert in her field.  Coordination of care and streamlining the process are her specialties.  She is able to travel within our entire coverage area, by request, to accommodate your claimants.

Coverage Area:

• Bay City, Saginaw, Flint & Lansing

Education:

• Bachelors of Science in Sociology and Psychology – Saginaw Valley State University, Saginaw, MI
• Associates Degree in Nursing (R.N.) – Delta College, Saginaw, MI
• Certified case manager for the Department of Labor – District 9: Cleveland (OH/MI/IN)

License/Certificate:

• Registered Nurse – State of Michigan ID #4704111874
• Certified Case Manager – CCMC #4205272

Experience: 

• Auto no-fault and workers’ compensation, traumatic brain injury, spinal cord injuries & chronic pain
• Adaptive equipment, assistive technology & home modifications
• Presenting at seminars and conferences
• Consulting on health care and cost containment
• Expert Witness in nursing, healthcare & case management with Forensis Group, Inc
• Medical record review

Affiliations:

• Michigan Association of Rehab Professionals – past State Chapter President
• Bay Area Chamber of Commerce
• Case Management Society of America (CMSA)- Detroit branch member
• Rehabilitation and Insurance Nursing Council (RINC)- member
• Capital Area Case Management Council (CACMC)– member
• Stevens Center for Family Business (SCFB) – member

Dione has worked in the healthcare field for over 20 years as an occupational therapist and case manager .  She has extensive experience working with patients that have neurological, physical, and cognitive impairments.   Dione is a case manager who also conducts OT assessments, attendant care evaluations, home evaluations, and durable medical equipment and wheelchair evaluations.  Her experience has given her the opportunity to collaborate on many interdisciplinary teams to increase her clients’ independence.

Coverage Area:

• Mid-Michigan Area

Education:

• Bachelors of Science in Occupational Therapy – Saginaw Valley State University – Honor Graduate

License/Certificate:

• Occupational Therapist Registered OTR /L – NBCOT # 1016600
• Occupational Therapist Licensed S201003802
• Certified Case Manager # 4238791

Experience: 

• Case management with Auto and Workers’ Compensation cases
• Occupational therapy
• Home evaluations/modifications
• ADLs and family/caregiver training in the home
• Increasing individual’s independence within their home setting
• Discharge planning

Affiliations:

• Case Management Society of America (CMSA)
• Michigan Occupational Therapy Association (MiOTA)
• Saginaw Valley Adjusters Association (SVAA)
• American Case Management Association (ACMA)

Amanda has worked in the healthcare field for over 8 years.  She has worked as discharge planner and occupational therapist in skilled nursing and rehabilitation settings.  She is exceptional at evaluating and implementing plan of care for clients with varying level of disabilities. Amanda is also experienced in OT assessments, home evaluations, durable medical equipment and wheelchair evaluations.

Coverage Area:

• West Michigan
• Northern Michigan

Education:

• Masters of Occupational Therapy – Wayne State University, Detroit, Michigan
• Bachelors of Health Science – Wayne State University, Detroit, Michigan
• Bachelors of Health Professions – Grand Valley State University

License/Certificate:

• Occupational Therapist Registered OTR /L – NBCOT # 293858
• Occupational Therapist Licensed 5201008249

Experience: 

• Rehabilitation techniques
• Occupational therapy
• Discharge planning
• In-home evaluations
• Interdisciplinary collaboration to identify and provide optimal plan of care to clients

Affiliations:

• Case Management Society of America (CMSA)
• Michigan Occupational Therapy Association (MiOTA)
• American Red Cross

Cheryl has twenty-nine years of experience as a registered nurse, with the majority of that time spent doing case management.  She has extensive experience working with both auto no-fault and workers’ compensation clients.  She is knowledgeable in coordinating and communicating with various disciplines and resources to assure proper client care.

Coverage Area:

• Southwest Michigan

Education:

• Associates Degree in Nursing – Muskegon Community College
• Licensed Practical Nurse – Northwestern Michigan College

License/Certificate:

• Registered Nurse – State of Michigan License # 4704192348

Experience:  

• Workers’ compensation and auto no-fault case management
• Client care coordination; communicating with providers and advocating for clients
• Creating, monitoring, and implementing plans of care
• Medical record reviews with chronological mapping with special attention to detail
• Adaptive equipment, assistive technology & home modifications

 Affiliations:

• Brain Injury Association of Michigan (BIAMI)
• Case Management Society of America (CMSA)
• Capital Area Case Management Council (CACMC)

Jennifer has twenty-five years of experience as a registered nurse, with the last ten years of that time spent doing auto and worker’s compensation case management.  Her past experience working in the neuroscience unit provides a strong foundation for her work as a case manager, particularly with brain injuries.  Jennifer will act as a liaison between all relevant parties to ensure her clients are receiving the most appropriate and cost-effective care to meet their needs.

Coverage Area:

• Detroit Metropolitan Area

Education:

• Associate o Applied Science – Degree in Nursing – Oakland Community College, Waterford, MI

License/Certificate:

• Registered Nurse – State of Michigan License # 4704211792
• Certified Case Manager – CCMC #143450

Experience:  

• Workers’ compensation and auto no-fault case management
• Experience in neuroscience patient care as well as elder care in a facility setting
• Client care coordination; communicating with providers and advocating for clients
• Creating, monitoring, and implementing plans of care
• Adaptive equipment, assistive technology & home modifications

 Affiliations:

• Brain Injury Association of Michigan (BIAMI)
• Case Management Society of America (CMSA)
• Capital Area Case Management Council (CACMC)

Pam has 20+ years of experience as a certified case manager in workers’ compensation and Michigan auto.   She is a dedicated, compassionate nurse case manager who provides quality case management services to clients with varying injuries, including catastrophic injuries.  She is proficient in assessing her client’s health issues and needs.  Pam will act as a liaison between all relevant parties to ensure her clients are receiving the most appropriate and cost-effective care to meet their needs and reach their full potential.

Coverage Area:

• Southwest Michigan

Education:

• Bachelor of Science in Nursing, St. Joseph College of Nursing, Joliet, IL

License/Certificate:

• Professional Registered Nurse – State of Illinois – License number: 041.295599
• Registered Nurse – State of Michigan – License number: 4704334493
• Certified Case Manager – Commission for Case Management Number: 00090372
• Basic Life Support (BLS) – Certification ID: 00PASC0

Experience:  

• Workers’ compensation and auto no-fault case management
• Utilize nursing processes and best practices to assess, plan, implement and evaluate plans of care for clients
• Identify appropriate DME and assist in obtaining as needed; educate the client and caregivers on safe practices
• Client care coordination; communicating with providers and advocating for clients
• Provide education and emotional support to her clients and their caregivers

Affiliations:

• Brain Injury Association of Michigan (BIAMI)
• Case Management Society of America (CMSA)
• Capital Area Case Management Council (CACMC)
• Rehabilitation Insurance Nurses Council (RINC)
• Volunteer with Wings Home, Allegan MI

Caitlin has over 10 years of experience as in the Health Care field.  She provides case management services to clients to help with their independence and stability.  Caitlin is experienced in acute care and inpatient rehabilitation occupational therapy, which gives her insight into determining client needs in their homes.   She has a strong background working as a crisis counselor, an outreach advocate and substance abuse.

Coverage Area:

• Upper Peninsula and Northern Michigan

Education:

• Master of Social Work, Clinical–Michigan State University, East Lansing, MI
• Bachelor of Social Work-Saginaw Valley State University, University Center, MI

License/Certificate:

• Licensed Master Social Worker (License # 107645202)

Experience: 

• Prepare important documents such as assessments and treatment plans
• Discharge planning
• Client care coordination; communicating with providers and advocating for clients
• Budget oversight, as well as strategic planning and forecasting
• Trained in evidence-based modalities to provide the best care for patients such as: person centered planning, cognitive behavioral therapy, case management services, motivational interviewing and dialectical behavioral therapy

Affiliations:

• Case Management Society of America (CMSA)
• Brain Injury Association of Michigan (BIAMI)
• Capital Area Case Management Council (CACMC)

Rashalle has twenty-five years of experience as a registered nurse, with the last ten years of that time   managing the clinical administration, supervision, and coordination of quality patient care for a homecare company.  She has coordinated multi-disciplinary teams of nursing, therapists, and home health aides.  She has provided complete care of ventilator dependent clients with advanced stages of neuromuscular, cardiac, respiratory and brain injury conditions within the home setting as well.

Coverage Area:

• Detroit Metropolitan Area

Education:

• BA – Degree in Nursing –Michigan State University

License/Certificate:

• Registered Nurse – State of Michigan License # 4704168744

Experience:  

• Workers’ compensation, auto no-fault, long-term care and private pay
• Specialized in Traumatic Brain and Spinal Cord Injuries
• Experience in neuroscience patient care as well as elder care in a facility setting
• Client care coordination; communicating with providers and advocating for clients
• Creating, monitoring, and implementing plans of care
• Coordination of adaptive equipment, assistive technology & home modifications

 Affiliations:

• Brain Injury Association of Michigan (BIAMI)
• Case Management Society of America (CMSA)
• Capital Area Case Management Council (CACMC)

Rose has over 28 years of experience as a Registered Nurse and Nurse Practitioner, with a Doctorate in Nursing Practice achieved in 2010.  Rose spent the last fifteen years of her career working for the Veterans Health Administration where she was most recently tasked with overseeing 11 VA facilities in three states to ensure all FOIA requests were completed accurately and on time.  She recently retired from the VA but she has decided to keep working and has chosen to move into the field of case management.  Working with the VA, Rose has provided care for clients with traumatic injuries and she will be able to use that knowledge and experience to help your clients by guiding them to the appropriate treatment and helping them address their needs.

Coverage Area:

• Detroit Metropolitan Area
• Central Michigan

Education:

• Doctorate of Nursing Practice – Oakland University, Rochester Hills, MI+
• Masters of Science in Nursing – Michigan State University, East Lansing, MI
• Bachelors of Science in Nursing – University of Michigan, Flint, MI

License/Certificate:

• Registered Nurse – State of Michigan  ID # 4704180903
• Nurse Practitioner Specialty Certification – State of Michigan  ID # 4704180903

Experience:  

• Patient advocate to ensure coordination of care within the VHA system and community providers
• Program manager for health promotion disease prevention; created, monitored and implemented care plans
• Work with prosthetist and DME providers to maximize patient mobility
• Coordinated care teams to ensure patient able to stay in home and have needs met for as long as possible
• Complete detailed medical record reviews
• Promoted self-care with all patients to help them stay as independent as possible
• Trained patients and VHA staff regarding chronic disease self-management; taught providers motivational interviewing through the use of leading questions and relationship-based care

 Affiliations:

Kelly is a registered nurse that has thirteen years of experience in the healthcare field, the last eight years in Hospice as an Executive Director and Director of Business Development.  Kelly has experience coordinating a team of providers to ensure quality patient care.  She also is very experienced in cost containment and budgeting.   Kelly provides in-service/education to community groups and other healthcare professionals.

Coverage Area:

• Mid-Michigan Area

Education:

• Registered Nurse – Delta College, University Center, MI
• Master of Science in Administration/Leadership – Saginaw Valley State University, Saginaw, MI
• Bachelor of Arts in Elementary Education – Saginaw Valley State University, Saginaw, MI

License/Certificate:

• Registered Nurse – State of Michigan ID # 4704357597

Experience:  

• Client care coordination; communicating with providers and advocating for clients
• Experienced in working with durable medical equipment and vendors
• Budget oversight, as well as strategic planning and forecasting.
• Experience with TBI, auto-no fault, work comp, and SCI
• Assistive technologies and adaptive modifications
• Creating, monitoring, and implementing plans of care

 Affiliations:

• Brain Injury Association of Michigan (BIAMI)
• Case Management Society of America (CMSA)
• Capital Area Case Management Council (CACMC)– member

Lisa has 26 years of experience as an Occupational Therapist.  She is a dedicated and compassionate healthcare professional that demonstrates expertise in clinical judgement and patient screening, documentation review and discharge recommendations.  Lisa is experienced in acute care and inpatient rehabilitation occupational therapy, which gives her insight into determining client needs in their homes.   She has a strong background working with Neuro and orthopedic injuries, including trauma.

Coverage Area:

• State of Michigan

Education:

• Bachelor of Science, Occupational Therapy – Wayne State University, Detroit, Michigan

License/Certificate:

• Occupational Therapist Registered OTR /L – NBCOT # 999012
• Occupational Therapist Licensed 5201002547
• Certified Dementia Care Specialist
• CAPS (Certified Aging in Place Specialist)

Experience: 

• Rehabilitation techniques
• Discharge planning
• In-home evaluations to determine modifications to meet client needs
• Assess DME needs and provide recommendations as appropriate
• Interdisciplinary collaboration to identify and provide optimal plan of care to clients

Affiliations:

• Case Management Society of America (CMSA)
• Michigan Occupational Therapy Association (MiOTA)
• Home Modification Occupational Therapy Alliance (HMOTA)

Elishia has worked as an occupational therapist for over 10 years.  She specializes in traumatic brain injury and coordinating care across various disciplines.  She excels in completing home, attendant care, durable medical equipment and wheelchair evaluations.

Coverage Area:

• State of Michigan

Education:

• Masters in the Science of Occupational Therapy, Saginaw Valley State University, University Center, MI 2005-2008
• Bachelors in Health Science, Saginaw Valley State University, University Center, MI 2004-2006

License/Certificate:

• Occupational Therapist Licensed #5201007696

Experience: 

• Specialized training in NDT, CBIS and aquatic training
• Occupational therapy
• Home evaluations/modifications
• ADLs and family/caregiver training in the home
• Increasing individual’s independence within their home setting

Affiliations:

• Michigan Occupational Therapy Association (MiOTA)
• American Occupational Therapy Association (AOTA)
• Brain Injury Association of Michigan (BIAMI)

Crystal has worked in the healthcare field for over 8 years as an occupational therapist.  She has treated clients of all ages and abilities, including those with traumatic brain injury.  She has experience in various clinical settings; evaluating clients, building personalized treatment plans and implementing those plans to assist clients with meeting their goals.

Coverage Area:

• Central Michigan
• Southwest Michigan
• Southeast Michigan

Education:

• Bachelors of Science in Movement Science – University of Michigan, Ann Arbor, MI
• Masters in Occupational Therapy – Baker College Center for Graduate Studies, Flint, MI

License/Certificate:

• State of Michigan Registered Occupational Therapist – License # 5201008124
• CPR & First Aid Certified
• Nonviolent Crisis Intervention Program

Experience: 

• Occupational therapy
• Assist patients with traumatic brain injuries, as well as working with children on the autism spectrum
• Increasing individual’s independence within their home setting
• Interdisciplinary collaboration to identify and provide optimal plan of care to clients
• Identification of needed durable medical equipment and training on safe use of equipment
• Discharge planning

Affiliations:

• American Occupational Therapy Association (AOTA)
• Case Management Society of America (CMSA)

Kelly has worked as an Occupational Therapist for over 20 years.  She has provided care for patients in both the clinical and home settings.  She has experience working with patients that have been involved in catastrophic motor vehicle accidents; assisting them through identifying a plan of care and their treatment.  Kelly also has experience with identifying home modifications, durable medical equipment needed by her patients and attendant care needs in order to facilitate their independence with ADLs and IADLs.

Coverage Area:

• State of Michigan

Education:

• Bachelors of Science in Occupational Therapy – Baker College, Flint, MI

License/Certificate:

• Occupational Therapist Licensed #5201005573

Experience: 

• Occupational therapy
• Evaluation and customization of treatment plans to meet needs of each client
• Treat patients of catastrophic motor vehicle accidents in their home and the clinic setting (Orthopedic, neurological, etc.)
• Home evaluations/modifications and home health care evaluation to identifying client needs
• Identification of needed durable medical equipment and training on safe use of equipment
• Assist individuals with increasing their independence within their home setting

Affiliations:

• Michigan Occupational Therapy Association (MiOTA)

Kelley has worked in the healthcare field for over 17 years as an occupational therapist.  She has worked in various settings, such as skilled nursing, rehabilitation and in-home.  Kelly has extensive experience in working with clients to help increase their independence in ADLs and IADLs in their home environment.

Coverage Area:

• Florida

Education:

• Masters of Science in Occupational Therapy –Misericordia University, Dallas, PA

License/Certificate:

• State of Florida Registered Occupational Therapist – License # OT 10721
• Special Care of Nursing Home Residents with Alzheimer’s Disease
• CPR Certified

Experience: 

• Occupational therapy
• Assist individuals with increasing their independence within their home setting
• Interdisciplinary collaboration to identify and provide optimal plan of care to clients
• Increasing individual’s independence within their home setting
• Acquisition, training and monitoring of adaptive equipment, helmets and assistive technology
• Provide training on positioning, transfers, body mechanics, feeding techniques and splinting

Affiliations:

• American Occupational Therapy Association (AOTA)
• Case Management Society of America (CMSA)

Cindy has spent the last 22 years of her career as a case manager who specializes in workers’ compensation and catastrophic injury.   She has experience working with various types of insurance, including auto claims.  Cindy is a valuable asset to our team that brings a wealth of knowledge and experience that will allow her to provide the best level of care for you and your clients.

Coverage Area:

• Tampa Bay area, Florida

Education:

• Bachelor of Science in Nursing – University of South Florida, Tampa, FL

License/Certificate:

• Registered Nurse – State of Florida  ID #1265812
• Certified Disability Management Specialist (CDMS) ID #4225486
• Certified Case Manager (CCM) ID #00019897
• Certified Legal Nurse Consultant (LNCC) ID #8295

Experience:  

• Medical case management
• Experience with workers’ compensation, catastrophic injury, auto and occupational accident & health
• Medical record analysis & cost projections
• Elder care management
• Cost containment
• Adaptive equipment; identifying needs and providing coordination
• Identifying job accommodations

 Affiliations:

• Case Management Society of America (CMSA)
• Brain Injury Association of Florida (BIAF)
• Association of Workers’ Compensation Claims Professionals

Marcia is a Medical Case Manager, Vocational Counselor and Brain Injury Specialist with over 18 years of experience in the case management field.  She is an Aging Life Care Professional, a guide, advocate and resource specialist assisting individuals caring for older relatives or disabled adults. Marcia resides in Manistique in the Upper Peninsula of Michigan.

Coverage Area:

• Upper Peninsula
• Northern Lower Michigan
• Wisconsin

Education:

• Bachelors of Science – Central Michigan University, Mt. Pleasant, MI
• Certified Brain Injury Specialist (CBIS)

License/Certificate:

• Certified Brain Injury Specialist – ACBIS #4158

Experience: 

• Medical case management
• Vocational Counseling in the public sector
• Publications

Affiliations:

• Brain Injury Association of Michigan
• Northern Michigan Brain Injury Network
• Case Management Society of America
• Aging Life Care Association

Shelly has worked in the case management arena for nearly 15 years. Her wealth of knowledge coupled with her experience in the field makes her an excellent resource for conducting Medical Cost Projections and Life Care Plans.

Coverage Area:

• Mid-West Region of the United States

Education:

• Master of Science in Case Management – University of Alabama, Tuscaloosa, AL
• Bachelor of Science in Nursing – University of Nebraska, Lincoln, NE
• Certified Case Manager (CCM)
• Certified Nurse Life Care Planner (CNLCP)

Experience:

• Newsletter Editor – American Association of Nurse Life Care Planners
• Publications
• Life care planning

Affiliations:

• Case Management Society of America (CMSA) – Past President of Nebraska Chapter
• American Association of Nurse Life Care Planners
• Reserve Officers Association (ROA), lifetime member

Amy has worked in customer service, management, sales and education as well as operated her own in home based business.  Amy is very dependable and brings with her exceptional planning, organizational and communication skills.  She is able to adapt to any situation, is very flexible in her schedule and a creative problem solver.

Education:

• Bachelor of Arts – Saginaw Valley State University, Saginaw, MI
• Social Security Application Training
  • MACMHB (Michigan Association of Community Health Boards)
  • Law Offices for Social Security Rights
  • TTI (Training & Treatment Innovations – SOAR method)

Certification:

• Accredited Disability Representative (ADR) – NADR

Experience:

• SSDI & SSI
• MS Word, MS Excel, MS PowerPoint & MS Access
• Research & analysis
• Auditing, cost containment & financial planning
• New client marketing
• Social Media

Affiliations:

• National Association of Disability Representatives (NADR)
• Capital Area Case Management Council (CACMC)– member
• SVSU Alumni Association

Laura has over 18 years of experience with marketing and sales in the healthcare industry.   She is a dedicated leader with strengths in relationship building and providing customer service excellence.  She has earned several awards and distinctions in recognition of her skills.  Laura’s vast experience has prepared her to provide her clients with the best support and care.

Coverage Area:

• State of Michigan and the Surrounding Regions

Education:

• Master of Science, Business Administration – Central Michigan University, Livonia, MI
• Bachelor of Arts, Communications – Michigan State University, East Lansing, MI

Experience: 

• Lead identification and acquisition
• Building strong partnerships
• Customer service satisfaction excellence
• Liaison between accounts and customers
• Strategic planning and implementation of marketing plans
• Team building and training

Affiliations:

• Brain Injury Association of Michigan (BIAMI)
• Case Management Society of America (CMSA)
• Capital Area Case Management Council (CACMC)– Member
• Michigan Public Risk Management Association (MIPRIMA)
• Grand Rapids Adjusters Association (GRAA) – Member
• Central Michigan Adjusters Association (CMAA) – Member
• Saginaw Valley Adjusters Association (SVAA) – Member

Laura has over 16 years of experience in project management and administrative support.  She is a highly motivated and detail oriented individual with excellent communication skills.  She is committed to delivering the highest level of support to accomplish any task she is challenged with.  Laura is dependable and adaptable and she is driven to achieve results.

Education:

• Bachelors of Science in Business Administration – Central Michigan University, Mt. Pleasant, MI
• NADR – Social Security EDPNA training – May 2018
• Social Security Application Training
  • Law Offices for Social Security Rights
  • SAMHSA (Substance Abuse and Mental Health Services Administration)– SOAR WORKS training

Certification:

• Accredited Disability Representative (ADR) – NADR

Experience: 

• SSDI & SSI
• Microsoft Office Suite
• Requirements Gathering & Needs Analysis
• Project Management
• Records collection and review

Affiliations:

• National Association of Disability Representatives (NADR)
• Capital Area Case Management Council (CACMC)– Member

Chris offers a unique specialty to the field of case management as he himself is a below the knee amputee as a result of a motorcycle accident. He parlays his experience with his career and is an expert in the field of prosthetics. Chris is a licensed RN in both the states of Michigan and Ohio.

Coverage Area:

• Ohio
• Indiana
• Detroit – Metro and Downriver

Education:

• Bachelor of Science in Nursing – Purdue University, West Lafayette, IN

License/Certificate:

• Prosthetics Certificate – American Board for Orthotics & Prosthetics #RTPOI824
• BCLS Certified

Experience:

• Fabrication and fitting of lower extremity prosthetics
• Complex Automobile and Worker’s Compensation Cases
• IV/PICC line insertion and maintenance
• Visiting Nurse: Home Care and Hospice
• BCLS Certified

Affiliations:

• American Board of Orthotics and Prosthetics (certified)
• Toledo Claims Adjuster Association
• Ft. Wayne Insurance Adjusters Association