Our Staff - Employee Directory

Glennda
President

Glennda has been a case manager for over 34 years and is currently the President of OCS.  Her wealth of knowledge and experience make her an expert in her field.  Coordination of care and streamlining the process are her specialties.  She is able to travel within our entire coverage area, by request, to accommodate your claimants.

Coverage Area:

  • Bay City, Saginaw, Flint & Lansing

Education:

  • Bachelors of Science in Sociology and Psychology – Saginaw Valley State University, Saginaw, MI
  • Associates Degree in Nursing (R.N.) – Delta College, Saginaw, MI
  • Certified case manager for the Department of Labor – District 9: Cleveland (OH/MI/IN)

License/Certificate:

  • Registered Nurse – State of Michigan ID #4704111874
  • Certified Case Manager – CCMC #4205272

Experience: 

  • Auto no-fault and workers’ compensation, traumatic brain injury, spinal cord injuries & chronic pain
  • Adaptive equipment, assistive technology & home modifications
  • Presenting at seminars and conferences
  • Consulting on health care and cost containment
  • Expert Witness in nursing, healthcare & case management with Forensis Group, Inc
  • Medical record review

Affiliations:

  • Michigan Association of Rehab Professionals – past State Chapter President
  • Bay Area Chamber of Commerce
  • Case Management Society of America (CMSA)- Detroit branch member
  • Rehabilitation and Insurance Nursing Council (RINC)- member
  • Capital Area Case Management Council (CACMC)– member
  • Stevens Center for Family Business (SCFB) – member
Nichole
Owner

Nichole started her career in the case management arena as an intern while attending Michigan State University and then as a marketing account executive.  She then went on to complete her Masters in Occupational Therapy.  She opened OCS for business in order to assist claimants in the State of Michigan and surrounding regional areas with their case management and occupational therapy needs.  Nichole is a case manager who also conducts OT assessments and home evaluations.

Coverage Area:

  • Northern & Lower Michigan
  • Florida

Education:

  • Masters of Science in Occupational Therapy – Saginaw Valley State University, Saginaw, MI
  • Bachelors of Arts – Michigan State University, East Lansing, MI
  • Specialized research study in Constraint Induced Movement Therapy
  • CAPS (Certified Aging in Place Specialist)
  • Continuing Education courses in Home Modification and Accessibility

Licenses/Certification:

  • Occupational Therapist Registered OTR – NBCOT #249035
  • State of Michigan Registered Occupational Therapist – License # 5201007581
  • State of Florida Registered Occupational Therapist – License # OT 20068
  • Certified Case Manager – CCMC #4205386
  • CAPS I & II – NAHB certificate

Experience: 

  • Case Management
  • Home Evaluations/Modifications
  • Adaptive Equipment/Attendant Care Assessment
  • Vast experience assisting patients with traumatic brain injuries, orthopedic injuries, amputations and spinal cord injuries.

Affiliations:

·         American Occupational Therapy Association (AOTA)

·         Brain Injury Association of Michigan (BIAMI)

·         Brain Injury Association of Florida (BIAF)

·         Case Management Society of America (CMSA)

·         Michigan Occupational Therapy Association (MiOTA)

·         Florida Occupational Therapy Association (FOTA)

·         Women in Leadership Great Lakes Bay Region

 

·         Jacksonville Claims Association

·         Aging Life Care Association (ALCA)

·         Saginaw Area Catholic Schools -Volunteer

·         Stevens Center for Family Business – Member

·         Mid-Michigan Gymnastics Booster Club – Secretary

·         Junior League of the Great Lakes Bay Region

·         Assoc. of Workers’ Compensation Claims Professionals

 

 

Case Manager & Vocational Rehabilitation Specialist

Marcia is a Medical Case Manager, Vocational Counselor and Brain Injury Specialist with over 18 years of experience in the case management field.  She is an Aging Life Care Professional, a guide, advocate and resource specialist assisting individuals caring for older relatives or disabled adults. Marcia resides in Manistique in the Upper Peninsula of Michigan.

Coverage Area:

  • Upper Peninsula
  • Northern Lower Michigan
  • Wisconsin

Education:

  • Bachelors of Science – Central Michigan University, Mt. Pleasant, MI
  • Certified Brain Injury Specialist (CBIS)

License/Certificate:

  • Certified Brain Injury Specialist – ACBIS #4158

Experience: 

  • Medical case management
  • Vocational Counseling in the public sector
  • Publications

Affiliations:

  • Brain Injury Association of Michigan
  • Northern Michigan Brain Injury Network
  • Case Management Society of America
  • Aging Life Care Association

 

Case Manager & Occupational Therapist

Dione has worked in the healthcare field for over 20 years as an occupational therapist and case manager .  She has extensive experience working with patients that have neurological, physical, and cognitive impairments.   Dione is a case manager who also conducts OT assessments, attendant care evaluations, home evaluations, and durable medical equipment and wheelchair evaluations.  Her experience has given her the opportunity to collaborate on many interdisciplinary teams to increase her clients’ independence.

Coverage Area:

  • Mid-Michigan Area

Education:

  • Bachelors of Science in Occupational Therapy – Saginaw Valley State University – Honor Graduate

License/Certificate:

  • Occupational Therapist Registered OTR /L – NBCOT # 1016600
  • Occupational Therapist Licensed S201003802
  • Certified Case Manager # 4238791

Experience: 

  • Case management with Auto and Workers’ Compensation cases
  • Occupational therapy
  • Home evaluations/modifications
  • ADLs and family/caregiver training in the home
  • Increasing individual’s independence within their home setting
  • Discharge planning

Affiliations:

  • Case Management Society of America (CMSA)
  • Michigan Occupational Therapy Association (MiOTA)
  • Saginaw Valley Adjusters Association (SVAA)
  • American Case Management Association (ACMA)
Case Manager

Niki has sixteen years of experience as an educator and nurse.  She has a passion to help people and she continues to do that through case management.  She is thriving as a nurse case manager as she consistently finds cost savings opportunities, utilizing out-of-the-box thinking to problem solve, all while continuing or improving the care of her clients.  Niki is extremely hard working, energetic and has great personal relations skills.  She currently teaches in the healthcare field and is also a local school nurse consultant where she is able to utilize her case management skills to benefit students with medical needs.

Coverage Area:

  • West Michigan
  • Central Michigan
  • Southwest Michigan

Education:

  • Bachelors of Science in Nursing – Michigan State University, East Lansing, MI
  • Bachelors of Science in Education – Central Michigan University, Mt. Pleasant, MI
  • Masters in Science Education – Michigan State University, East Lansing, MI

License/Certificate:

  • Registered Nurse – State of Michigan  ID # 4704316918

Experience:  

  • Client care coordination; communicating with providers and advocating for clients
  • Experience with TBI, auto-no fault, work comp, and SCI
  • Assistive technologies and adaptive modifications
  • Creating, monitoring, and implementing care plans
  • Circulating OR and post cardio- thoracic nursing experience with inpatient care
  • Training teachers and staff in local schools, create medical care plans for students to meet their medical needs

 Affiliations:

  • Brain Injury Association of Michigan (BIAMI)
  • Case Management Society of America (CMSA)
  • Capital Area Case Management Council (CACMC)– Member
Case Manager

Christina is a certified workers’ compensation case manager from Michigan State University, a nationally recognized program.   She has experience managing over 100 workers’ compensation claims per month, requiring her to coordinate care and to keep all parties up-to-date.  She is knowledgeable of the most current Michigan workers’ compensation state guidelines and protocols.   Christina takes a pro-active approach to case management and strives to meet the injured workers’ needs while often achieving cost effective results for the client.

 Coverage Area:

  • Detroit Metropolitan Area

Education:

  • Applied Science, Biology/Biological Sciences – Mott Community College, Flint, MI
  • Associate of Arts – Mott Community College, Flint, MI
  • Bachelor of Science, Healthcare Administration Management – University of Michigan, Flint, MI

License/Certificate:

  • Certified Workers’ Compensation Case Manager, 2016

Experience:  

  • Workers’ Compensation & Auto Case Management
  • Client care coordination
  • Solid foundation of customer service at various levels (injured worker, adjuster, employer, etc)
  • Histologist working with latest pathology technology
  • Increasing client independence within their home setting

Affiliations:

  • Brain Injury Association of Michigan (BIAMI)
  • Brain Injury Association of Michigan (BIAMI)
  • Case Management Society of America (CMSA)
  • Capital Area Case Management Council (CACMC)– member
  • Association of University Programs in Health Administration
Case Manager & Occupational Therapist

Amanda has worked in the healthcare field for over 8 years.  She has worked as discharge planner and occupational therapist in skilled nursing and rehabilitation settings.  She is exceptional at evaluating and implementing plan of care for clients with varying level of disabilities. Amanda is also experienced in OT assessments, home evaluations, durable medical equipment and wheelchair evaluations.

Coverage Area:

  • West Michigan
  • Northern Michigan

Education:

  • Masters of Occupational Therapy – Wayne State University, Detroit, Michigan
  • Bachelors of Health Science – Wayne State University, Detroit, Michigan
  • Bachelors of Health Professions – Grand Valley State University

License/Certificate:

  • Occupational Therapist Registered OTR /L – NBCOT # 293858
  • Occupational Therapist Licensed 5201008249

Experience: 

  • Rehabilitation techniques
  • Occupational therapy
  • Discharge planning
  • In-home evaluations
  • Interdisciplinary collaboration to identify and provide optimal plan of care to clients

Affiliations:

  • Case Management Society of America (CMSA)
  • Michigan Occupational Therapy Association (MiOTA)
  • American Red Cross
Vocational Rehabilitation Specialist

Maureen has over 17 years of vocational case management experience.  She specializes in establishing realistic goals through assessing, planning, implementing, coordinating, monitoring and evaluating the options and services required to meet an individual’s vocational needs.  Maureen stays actively involved in her client’s return-to-work process.

Coverage Area:

  • Southeast Michigan
  • Northern Michigan

Education:

  • Masters Degree in Education Curriculum and Development – University of Phoenix
  • Masters Program in Vocational Rehabilitation Counseling – Wayne State University, Detroit, MI
  • School of Social Work – University of Michigan, Ann Arbor, MI
  • Bachelor of Science in Speech and Audiology with a minor in Education – Western Michigan University, Kalamazoo, MI

Experience: 

  • Vocational assessment/evaluations
  • Wage earning capacities/Stokes Evaluations
  • Job analysis
  • Return-To-Work program development
  • Modified duty design and implementation
  • Coordinating services
  • Workers’ compensation, auto no-fault, long term disability & traumatic brain injury

Affiliations:

  • Case Management Society of America (CMSA )
  • Scott Prison Facility – Volunteer
  • Nutrition/Health/Fitness in School of Education
Case Manager

Rose has over 28 years of experience as a Registered Nurse and Nurse Practitioner, with a Doctorate in Nursing Practice achieved in 2010.  Rose spent the last fifteen years of her career working for the Veterans Health Administration where she was most recently tasked with overseeing 11 VA facilities in three states to ensure all FOIA requests were completed accurately and on time.  She recently retired from the VA but she has decided to keep working and has chosen to move into the field of case management.  Working with the VA, Rose has provided care for clients with traumatic injuries and she will be able to use that knowledge and experience to help your clients by guiding them to the appropriate treatment and helping them address their needs.

Coverage Area:

  • Detroit Metropolitan Area
  • Central Michigan

Education:

  • Doctorate of Nursing Practice – Oakland University, Rochester Hills, MI+
  • Masters of Science in Nursing – Michigan State University, East Lansing, MI
  • Bachelors of Science in Nursing – University of Michigan, Flint, MI

License/Certificate:

  • Registered Nurse – State of Michigan  ID # 4704180903
  • Nurse Practitioner Specialty Certification – State of Michigan  ID # 4704180903

Experience:  

  • Patient advocate to ensure coordination of care within the VHA system and community providers
  • Program manager for health promotion disease prevention; created, monitored and implemented care plans
  • Work with prosthetist and DME providers to maximize patient mobility
  • Coordinated care teams to ensure patient able to stay in home and have needs met for as long as possible
  • Complete detailed medical record reviews
  • Promoted self-care with all patients to help them stay as independent as possible
  • Trained patients and VHA staff regarding chronic disease self-management; taught providers motivational interviewing through the use of leading questions and relationship-based care

 

 Affiliations:

●        American Nurse Association
●        Michigan Nurse Association
●        Michigan Council of Nurse Practitioners
●        Brain Injury Association of Michigan (BIAMI)
●        Case Management Society of America (CMSA)
●        Capital Area Case Management Council (CACMC) – Member
Occupational Therapist

Elishia has worked as an occupational therapist for over 10 years.  She specializes in traumatic brain injury and coordinating care across various disciplines.  She excels in completing home, attendant care, durable medical equipment and wheelchair evaluations.

Coverage Area:

  • State of Michigan

Education:

  • Masters in the Science of Occupational Therapy, Saginaw Valley State University, University Center, MI 2005-2008
  • Bachelors in Health Science, Saginaw Valley State University, University Center, MI 2004-2006

License/Certificate:

  • Occupational Therapist Licensed #5201007696

Experience: 

  • Specialized training in NDT, CBIS and aquatic training
  • Occupational therapy
  • Home evaluations/modifications
  • ADLs and family/caregiver training in the home
  • Increasing individual’s independence within their home setting

Affiliations:

  • Michigan Occupational Therapy Association (MiOTA)
  • American Occupational Therapy Association (AOTA)
  • Brain Injury Association of Michigan (BIAMI)
Occupational Therapist

Crystal has worked in the healthcare field for over 8 years as an occupational therapist.  She has treated clients of all ages and abilities, including those with traumatic brain injury.  She has experience in various clinical settings; evaluating clients, building personalized treatment plans and implementing those plans to assist clients with meeting their goals.

Coverage Area:

  • Central Michigan
  • Southwest Michigan
  • Southeast Michigan

Education:

  • Bachelors of Science in Movement Science – University of Michigan, Ann Arbor, MI
  • Masters in Occupational Therapy – Baker College Center for Graduate Studies, Flint, MI

 

License/Certificate:

  • State of Michigan Registered Occupational Therapist – License # 5201008124
  • CPR & First Aid Certified
  • Nonviolent Crisis Intervention Program

Experience: 

  • Occupational therapy
  • Assist patients with traumatic brain injuries, as well as working with children on the autism spectrum
  • Increasing individual’s independence within their home setting
  • Interdisciplinary collaboration to identify and provide optimal plan of care to clients
  • Identification of needed durable medical equipment and training on safe use of equipment
  • Discharge planning

Affiliations:

  • American Occupational Therapy Association (AOTA)
  • Case Management Society of America (CMSA)
Case Manager & Occupational Therapist

Kelley has worked in the healthcare field for over 17 years as an occupational therapist.  She has worked in various settings, such as skilled nursing, rehabilitation and in-home.  Kelly has extensive experience in working with clients to help increase their independence in ADLs and IADLs in their home environment.

Coverage Area:

  • Florida

Education:

  • Masters of Science in Occupational Therapy –Misericordia University, Dallas, PA

License/Certificate:

  • State of Florida Registered Occupational Therapist – License # OT 10721
  • Special Care of Nursing Home Residents with Alzheimer’s Disease
  • CPR Certified

Experience: 

  • Occupational therapy
  • Assist individuals with increasing their independence within their home setting
  • Interdisciplinary collaboration to identify and provide optimal plan of care to clients
  • Increasing individual’s independence within their home setting
  • Acquisition, training and monitoring of adaptive equipment, helmets and assistive technology
  • Provide training on positioning, transfers, body mechanics, feeding techniques and splinting

Affiliations:

  • American Occupational Therapy Association (AOTA)
  • Case Management Society of America (CMSA)
Medical Bill Review Specialist

Cathy was a Senior Adjuster and internal Nurse Case Manager for 12 years at Frankenmuth Insurance and State Farm. Prior to becoming an adjuster, she served as the Director of Nursing at Huron Woods Nursing Home and as a staff nurse at St. Luke’s Hospital in Saginaw, MI. After retiring from Frankenmuth Insurance in 2009, she came to work for OCS as a medical bill review specialist. She makes a wonderful addition to our team and offers an unparalleled level of experience when it comes to bill review.

Education:

  • Bachelors of Science in Nursing – Delta College, Saginaw, MI
  • Certified Case Manager (CCM)

Experience:

  • Adjusting and investigating Auto Personal Injury claims for medical, wage loss, replacement services and survivor benefits and setting accurate monetary reserves
  • Reviewing Workers’ Compensation claims in accordance with Michigan Workers’ Compensation Rules and Regulations
  • Audit processing of documented, unrelated charges in addition to reasonable and customary reimbursements

Affiliations:

  • Rehabilitation and Insurance Nursing Council (RINC)
  • Saginaw Valley Adjusters Association (SVAA)
  • Bay Area Chamber of Commerce
Director of Operations & Social Security Representative

Amy has worked in customer service, management, sales and education as well as operated her own in home based business.  Amy is very dependable and brings with her exceptional planning, organizational and communication skills.  She is able to adapt to any situation, is very flexible in her schedule and a creative problem solver.

Education:

  • Bachelor of Arts – Saginaw Valley State University, Saginaw, MI
  • Social Security Application Training
    • MACMHB (Michigan Association of Community Health Boards)
    • Law Offices for Social Security Rights
    • TTI (Training & Treatment Innovations – SOAR method)

Certification:

  • Accredited Disability Representative (ADR) – NADR

Experience:

  • SSDI & SSI
  • MS Word, MS Excel, MS PowerPoint & MS Access
  • Research & analysis
  • Auditing, cost containment & financial planning
  • New client marketing
  • Social Media

Affiliations:

  • National Association of Disability Representatives (NADR)
  • Capital Area Case Management Council (CACMC)– member
  • SVSU Alumni Association
Director of Marketing & Communications

Laura has over 18 years of experience with marketing and sales in the healthcare industry.   She is a dedicated leader with strengths in relationship building and providing customer service excellence.  She has earned several awards and distinctions in recognition of her skills.  Laura’s vast experience has prepared her to provide her clients with the best support and care.

Coverage Area:

  • State of Michigan and the Surrounding Regions

Education:

  • Master of Science, Business Administration – Central Michigan University, Livonia, MI
  • Bachelor of Arts, Communications – Michigan State University, East Lansing, MI

Experience: 

  • Lead identification and acquisition
  • Building strong partnerships
  • Customer service satisfaction excellence
  • Liaison between accounts and customers
  • Strategic planning and implementation of marketing plans
  • Team building and training

Affiliations:

  • Brain Injury Association of Michigan (BIAMI)
  • Case Management Society of America (CMSA)
  • Capital Area Case Management Council (CACMC)– Member
  • Michigan Public Risk Management Association (MIPRIMA)
  • Grand Rapids Adjusters Association (GRAA) – Member
  • Central Michigan Adjusters Association (CMAA) – Member
  • Saginaw Valley Adjusters Association (SVAA) – Member
Administrative Assistant & Social Security Representative

Laura has over 16 years of experience in project management and administrative support.  She is a highly motivated and detail oriented individual with excellent communication skills.  She is committed to delivering the highest level of support to accomplish any task she is challenged with.  Laura is dependable and adaptable and she is driven to achieve results.


Education:

  • Bachelors of Science in Business Administration – Central Michigan University, Mt. Pleasant, MI
  • NADR – Social Security EDPNA training – May 2018
  • Social Security Application Training
    • Law Offices for Social Security Rights
    • SAMHSA (Substance Abuse and Mental Health Services Administration)– SOAR WORKS training

Certification:

  • Accredited Disability Representative (ADR) – NADR

Experience: 

  • SSDI & SSI
  • Microsoft Office Suite
  • Requirements Gathering & Needs Analysis
  • Project Management
  • Records collection and review

Affiliations:

  • National Association of Disability Representatives (NADR)
  • Capital Area Case Management Council (CACMC)– Member
Office Assistant

Chris offers a unique specialty to the field of case management as he himself is a below the knee amputee as a result of a motorcycle accident. He parlays his experience with his career and is an expert in the field of prosthetics. Chris is a licensed RN in both the states of Michigan and Ohio.

Coverage Area:

  • Ohio
  • Indiana
  • Detroit – Metro and Downriver

Education:

  • Bachelor of Science in Nursing – Purdue University, West Lafayette, IN

License/Certificate:

  • Prosthetics Certificate – American Board for Orthotics & Prosthetics #RTPOI824
  • BCLS Certified

Experience:

  • Fabrication and fitting of lower extremity prosthetics
  • Complex Automobile and Worker’s Compensation Cases
  • IV/PICC line insertion and maintenance
  • Visiting Nurse: Home Care and Hospice
  • BCLS Certified

Affiliations:

  • American Board of Orthotics and Prosthetics (certified)
  • Toledo Claims Adjuster Association
  • Ft. Wayne Insurance Adjusters Association
Case Manager

Cindy has spent the last 22 years of her career as a case manager who specializes in workers’ compensation and catastrophic injury.   She has experience working with various types of insurance, including auto claims.  Cindy is a valuable asset to our team that brings a wealth of knowledge and experience that will allow her to provide the best level of care for you and your clients.

Coverage Area:

  • Tampa Bay area, Florida

Education:

  • Bachelor of Science in Nursing – University of South Florida, Tampa, FL

License/Certificate:

  • Registered Nurse – State of Florida  ID #1265812
  • Certified Disability Management Specialist (CDMS) ID #4225486
  • Certified Case Manager (CCM) ID #00019897
  • Certified Legal Nurse Consultant (LNCC) ID #8295

Experience:  

  • Medical case management
  • Experience with workers’ compensation, catastrophic injury, auto and occupational accident & health
  • Medical record analysis & cost projections
  • Elder care management
  • Cost containment
  • Adaptive equipment; identifying needs and providing coordination
  • Identifying job accommodations

 Affiliations:

  • Case Management Society of America (CMSA)
  • Brain Injury Association of Florida (BIAF)
  • Association of Workers’ Compensation Claims Professionals
Occupational Therapist

Kyle holds a Masters degree in Occupational Therapy.   He has experience in a clinical setting; evaluating clients, building personalized treatment plans and implementing those plans to assist them with meeting their goals.  Kyle has proven himself to be personable, knowledgeable and detail-oriented.

Coverage Area:

  • State of Michigan

Education:

  • Masters in the Science of Occupational Therapy, Saginaw Valley State University, University Center, MI

License/Certificate:

  • Occupational Therapist Licensed #5201010127

Experience: 

  • Occupational therapy
  • Home evaluations
  • Evaluation and customization of treatment plans to meet needs of each client
  • Acquisition and modification of adaptive equipment
  • Increasing individual’s independence within their home setting

Affiliations:

  • Michigan Occupational Therapy Association (MiOTA)
  • American Occupational Therapy Association (AOTA)